Privacy notice

Who is responsible

Olibee Sports Ltd is responsible for information collected through this website. Contact contact@olibee.org or write to Suite 5 Manor House, 1 Macaulay Road, Broadstone, BH18 8AS with privacy questions.

Information we collect

• Your name, email, phone number, team name, bookings and messages.
• Club schedules, safeguarding declarations, terms acceptance, cancellation records and invoice/payment status. Do not include children's names, DBS certificates or criminal-record details in the enquiry form.
• Account sign-in information, notification choices and security records such as request identifiers and access logs.
• Payment references, amounts, refunds and limited card information returned by Stripe. Full card numbers and security codes are handled by Stripe, not stored in our booking database.

Why we use it

We use booking and contact details to arrange and provide your hire, take payment and respond to enquiries. This is necessary to perform our agreement with you or take steps you request before entering one. We retain financial records to meet accounting obligations. Our legitimate interests in preventing fraud, resolving disputes and operating a secure facility support proportionate security and administrative records.

Optional marketing uses your consent. You can withdraw it in notification settings or by contacting us. Essential payment or cancellation updates may still be sent. We review club requests ourselves; safeguarding declarations are not documentary verification.

Service providers

Supabase provides account and database services; Vercel hosts the website; Stripe processes card payments; Resend delivers emails. Club invoices are administered separately in Xero. Staff and advisers receive only information needed for their work. Padel bookings made through Playtomic are subject to Playtomic's own privacy notice.

Providers may process information outside the UK. Their contractual transfer arrangements and processing locations depend on the service used. Contact us for information about the arrangements applicable to your data.

Retention and cookies

Retention depends on the purpose: administering active bookings and club agreements, resolving enquiries or disputes, meeting financial record-keeping obligations, and investigating security incidents. Ending a booking does not automatically erase financial history. Contact us to ask about retention or request deletion; some records may need to be retained for these purposes.

Necessary cookies and browser storage maintain sign-in and checkout security. Stripe may also use fraud-prevention technologies when you open payment. Keep booking-email links private: they grant access to that booking, not your entire account.

Your choices and rights

Depending on the circumstances, you can request access, correction, deletion, restriction or a portable copy of your information. You can object to processing based on legitimate interests and to direct marketing. Contact us to exercise these rights; we may need to verify your identity. Without the required contact and booking details, we may be unable to arrange your hire.

You can also complain to the Information Commissioner's Office.